Allowing Image Analysis for AI Agents

Analyze Images with Quack AI

Quack AI now supports image analysis in Live Chat, Emails, and Webforms. To enable image uploads:

1. Go to: Settings > Configurations

2. Turn on: Allow Upload File Before Escalation

Once enabled, users can upload images—such as screenshots, SOP diagrams, or forms—directly into their conversations. Quack will analyze the uploaded image and provide a description, context, and answers based on the image content.

You can add briefs, prerequisites, or instructions to guide Quack on how to interpret images for specific topics.

💡 Pro Tip: Upload annotated images to help Quack deliver even more accurate insights.

With image analysis, Quack delivers faster, context-rich support—making it easier for users to get the answers they need, when they need them.