Copilot Dashboard

The AI Copilot Dashboard helps you monitor how your team interacts with Quack’s Copilot in real time. It provides a clear view of usage patterns, agent feedback, and the Copilot’s overall impact on support quality.

Access the AI Copilot Dashboard

To get started:

  1. Go to the Copilot Usage section from the right-side main menu.

  2. You’ll see a live snapshot of how agents are using the Copilot - how often it’s assisting, and what kind of feedback it’s receiving.

Understand the Three Key Components

1. Usage Overview

This section displays:

  • Total number of tickets where Copilot was used

  • Daily breakdown of Copilot usage

  • Amount and percentage of positive feedback received

💡 Pro Tip: Use this view to track adoption rates and identify usage trends over time.

2. Feedback Summary

Here, you’ll find:

  • Counts of positive, neutral, and negative feedback

  • A visual breakdown to quickly gauge overall sentiment

This helps you understand how well the AI is performing across all agent interactions.

3. Ticket-Level Feedback Table

This qualitative table offers deeper insight into:

  • Each ticket’s number and topic

  • The agent’s feedback

  • Any additional comments left by the agent

Use this view to explore specific interactions and uncover coaching opportunities or pattern-level insights.

Keep Exploring

Use the insights from the Copilot Dashboard to drive meaningful improvements in how your team uses Copilot.

Review trends regularly, share feedback with your team, and identify new ways to enhance support quality.