Manage and Merge Topics in Quack

You have full control to manage your topics directly from your Quack account. Whether you’re fine-tuning AI classification or cleaning up duplicates, this self-serve feature helps you stay organized and onboard faster.

💡 Note: Quack automatically generates topics by analyzing your tickets, conversations, and related data. In most cases, there’s no need to edit them - but if you want to customize names or reduce duplicates, you can easily do so in Settings.

What You Can Do

From the Topics section in Settings, you can:

Create new topics
Edit topic names
Add or update topic descriptions to improve how Quack classifies insights
Merge multiple topics into one to reduce clutter

💡 Pro Tip: Write clear, specific topic descriptions to help Quack AI route tickets more accurately.

How to Access and Manage Topics

Click your tenant name in the top-left corner of your Quack dashboard.
Select Settings from the dropdown menu.
In the Settings panel, click Topics.
From here, you can:
- Create a new topic
- Edit an existing topic’s name or description
- Merge multiple topics into one

How to Merge Topics

Go to Settings → Topics.
Locate the topic you want to merge into another topic.
Click the three dots (⋮) next to that topic.
Select Merge Topic.
Choose the destination topic you want to merge it into.
Confirm the merge action.

⚠️ Important:

Live topics cannot be merged. Make sure to un-release the topic first.
When merging a topic into another one, all instructions, prerequisites, and policies related to the original topic will be permanently deleted, including those tied to released versions. We recommend reviewing the topic’s training before merging.
Merging cannot be undone.

Benefits of Self-Serve Topic Management

With self-serve topic management, you can:

Customize topics to match your team’s language or structure
Merge similar or redundant topics to keep your workspace clean
Make quick adjustments without waiting for support