Explore empowers you to analyze customer interactions, identify trends, and optimize workflows with real-time insights for smarter decision-making and enhanced efficiency.

Explore - Data & Reports

Topics & Sub Topics

Slice & Dice

Ticket Activity Log

Manage and Merge Topics in Quack

Introduction to Explore

Home Page

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An AI-powered support agent seamlessly integrated into your team, automating and optimizing issue resolution by intelligently handling customer inquiries, escalating when necessary, and ensuring smooth, efficient support interactions.

AI Agents

Configurations & Integrations

Setting Up Your Data Sources  

How to Add and Manage Team Members in Quack AI

Set Up Your Tickets AI Agent 

Advanced Configurations for Tickets AI Agent

Set Up Your Chat AI Agent 

How to Enable CSAT in your AI Chat Agent

Skills Lab: Supercharge Your Quack AI Agents

Using Template Skills: Quack’s Pre-Built Skills Library

Configuring Escalation Strategies for AI Agents (Zendesk+Quack's Live Chat)

How to Customize Automated Chat Messages

Training your AI Agent

How to Train Your Quack AI Agent: From Setup to Go-Live

Training Center Dashboard

Training Panel 101

Versions Center

Topic Categorization: How Quack Organizes Your Tickets

How to Train Using Briefs, Instructions, and Edits

How to Set up Guardrails for Your AI Agent

How to Set a Persistent Tone and Guidelines for Your AI Agent

Common Training Pitfalls and How to Avoid Them

Introducing Release Manager: Smarter, Safer AI Agent Deployments

Contextual AI Training

Sandbox Testing for Your Chat AI Agent

Allowing Image Analysis for AI Agents

How to Test Your Quack AI Agent Before Going Live

Running Regression Testing for your AI Agent 

AI Agent Coach: Smarter Training and Feedback for Your Quack Agents

Best Practices

Steps to Train a Question 

Using Topic Descriptions for Better Intent Matching

Customizable Multilingual Chat Messages

Trackers Best Practice: Monitor Your AI Agent for Success

Global Instructions

Training Best Practices for Your AI Agent 

Performance & Analytics

AI Agent Escalation Breakdown for Conversations

AI Agent Escalation Breakdown for Tickets

Using Quack AI Agents in Slack

Evaluate customer interactions, ensure compliance, and enhance agent performance with structured feedback and actionable insights.

AutoQA

Introduction to AutoQA 

How to Create and Edit Scorecards in Quack AI


How to Write Effective Briefs for AutoQA

QA Scorecard Suggestions 

Evaluations

Validations in Quack AI 

Quack AI’s Copilot is your fully customizable agent assistant, designed to supercharge human support with real-time insights, context, and productivity tools

Copilot

Copilot: Your Smartest Agent Sidekick for Faster, Smarter Support

Install and Use Quack AI Copilot in Your Ticketing System

Copilot Dashboard

How to Manually Update the Copilot Version in Chrome

How to Set Up Your Copilot

Streamline, optimize, and maintain your support content to deliver accurate, consistent, and easily accessible answers across all customer interactions.