Introducing Release Manager: Smarter, Safer AI Agent Deployments

Release Manager is your new command center for deploying AI Agents with precision and confidence. Whether you're testing a single topic or launching across multiple teams, you now have full control over how and when your agents go live.

Key Features

Release by Topic

Deploy AI Agents for specific topics only. This gives you more control to:

  • Roll out AI gradually across your organization

  • Isolate topics for targeted use cases

  • Handle sensitive or complex topics with extra care

Review Tone of Voice

If your Agent’s Custom Tone Prompt was edited, you will see the changes before releasing.

Advanced Filters - Only for Tickets

Use filters from your Ticketing System to control which tickets Quack AI should handle. Filter by:

  • Channel

  • Brand

  • Tags

  • Ticket fields

  • Topics

You can include or exclude values based on your support needs.

💡 Pro Tip: Use advanced filters to test AI performance on lower-risk queues before scaling.

How to Use Release Manager

  1. Go to your Quack AI account and in the Training Center select the AI Agent you want to release.

  2. In the Training Panel, click Release Manager in the top-right corner.

  3. Add or remove the topics you want this agent to handle.

  4. If the Tone of Voice brief was updated, review it before release.

  5. For tickets, apply advanced filters to fine-tune the ticket Quack will process.

  6. Click Release to push changes live.

💡 Pro Tip: Changes take effect immediately, so you can monitor impact in real-time.

Important Reminder

Release Manager is configured per agent: make sure you update settings for each agent individually based on their scope and purpose.