How to Write Effective Knowledge Snippets in Quack AI

Knowledge Snippets are the foundation of your Knowledge Hub and how Quack’s AI Agents learn from your team. Clear, consistent snippets help the AI deliver accurate answers, automate support, and scale your knowledge without the overhead of maintaining long articles.

What Makes a Good Snippet

Snippets capture one idea at a time. They are short, structured, and easy for the AI to combine into tailored answers.

Great snippets share these traits:
• One topic per snippet
• Clear, specific title
• A short summary sentence
• Optional steps, lists, or examples
• Consistent terminology that matches the product

1. Use Clear, Specific Titles

Titles tell the AI exactly what the snippet is about. Keep them narrow and action-oriented.

Examples:
• Good: “Reset your Quack AI password”
• Avoid: “Account issues”

Pro Tip: Write titles as tasks or questions users would search for.

2. Start with a One-Sentence Summary

Begin each snippet with a brief sentence describing what it explains. This gives AI Agents immediate context.

Example:
“This snippet explains how to reset your Quack AI password through your account settings or an email recovery link.”

3. Structure Content with Headings

Use simple headings to break information into logical chunks. Depending on the topic, you might use:
• Overview
• Steps
• Notes or FAQs
• Common issues
• Examples

These structures help the AI pull the right information when building an answer.

4. Write Step-by-Step Instructions

When documenting actions, use short, numbered steps. Keep each step focused on one clear action.

Example:

1. Go to your Quack AI account.

2. Select your Workspace name in the top left.

3. Click “Settings.”

4. Open “Members” to add a team member.

5. Use Consistent Terminology

Always use the exact labels that appear in your product. Avoid rephrasing UI elements or mixing terms.

Instead of:
“Go to the settings tab”
Write:
“Go to Account Settings”

This consistency makes snippets easier for the AI to match with the right interface element.

6. Keep Language Simple and Direct

Use short sentences, active voice, and concrete phrasing. Avoid jargon unless necessary, and define it clearly.

Instead of:
“The authentication recovery workflow may be initiated via UI interaction”
Write:
“You can reset your password through the Quack AI dashboard.”

7. Add Helpful Context

Include examples, edge cases, or exceptions when relevant. These make snippets more reliable and improve AI accuracy.

Example:
“If you signed up with Google, password resets redirect you to your Google account settings.”

8. Use Bullets for Options and Lists

Bullets make content easy to scan. Use them for things like:
• Supported browsers
• Dropdown options
• Feature differences
• Important reminders

Summary

Writing strong Knowledge Snippets helps Quack AI generate accurate, personalized answers at scale. Focus each snippet on a single concept, keep the language simple, use consistent terminology, and structure information with headings and steps. The clearer your snippets, the smarter and more reliable your AI Agents become.