Knowledge Management - Snippets

Rethinking Knowledge Management at Quack AI

We're transforming how teams manage knowledge because the old way no longer works.

Traditional methods force you to write and consume content the same way. At Quack AI, we separate knowledge creation from knowledge consumption to make everything faster, smarter, and more flexible.

How It Works

From the left hand side menu, click on Snippets.

  1. Write Snippets, Not Articles:
    Instead of drafting full-length articles, teams capture knowledge in concise snippets.

  2. Verify, Don’t Just Publish:
    Snippets move from draft to verified status. No more juggling article versions, just confirm snippets as they’re ready.

  3. Dynamic Knowledge Hub:
    Verified snippets power your company’s Knowledge Hub. Users get personalized, AI-generated articles tailored to their needs.

💡 Pro Tip: The more verified snippets you have, the more precise and helpful your AI-generated answers will be.

AI-Powered, Personalized Answers

The Quack AI Agents and Knowledge Hub use your verified snippets to create smarter, more personalized answers for your customers.

  • When a user asks a question, the system pulls from your library of verified snippets.

  • The AI generates custom responses based on the most relevant, up-to-date knowledge.

  • Each customer sees answers tailored to their specific needs and context.

This means faster, more accurate support for your customers, and less manual work for your team.

Versioning

Knowledge management uses two statuses:

  • Draft: Work-in-progress, not yet used by AI agents.

  • Verified: Approved and ready for use. The Knowledge Hub and AI agents can now provide answers using these snippets.

Supported Media Formats

Images

  • Formats: JPEG, PNG, WEBP

  • Maximum size: 10 MB per image

Videos

  • Formats: MP4, WEBM

  • Maximum size: 100 MB per video

Creating Snippets from the Training Panel

Snippets can now be created directly while training your AI agents, making knowledge creation part of your everyday workflow.

How to Add a Snippet from Training:

  1. Go to the Training Panel.

  2. Click Actions.

  3. Select Create Snippet.

  4. Select an existing collection, or leave it without ine.

  5. Give the new snippet a name

  6. Write snippet content and save.

  7. Verify the snippet when it’s ready for use.

This allows you to capture knowledge exactly when it matters most: during training, reviews, and real operational decisions.

Common Use Cases:

• Turning agent training feedback into verified knowledge.
• Capturing edge cases discovered during AI testing.
• Documenting policy decisions made during training sessions.

Upcoming Enhancements

  • Auto-save for snippets

  • YouTube video embedding

  • Move snippets between collections for better organization