Training Center Dashboard

The Training Center dashboard brings all your AI agents into one place so you can manage, train, and improve them with clarity and speed. Whether you're automating ticket responses, assisting users in live chat, powering your Help Center, enhancing agent replies with Copilot, or resolving questions in Slack, you now have a single view to control and scale your support automation across every channel.

Use Cases for Each AI Agent

With Quack, you can deploy an entire team of AI agents around your product: answering tickets, guiding users in your Help Center, chatting live on your website, and even supporting internal teams in Slack. Each agent is specialized, but all are connected working together to create a consistent, responsive experience. Instead of forcing users into a single channel, you can meet them where they already are and deliver support that feels seamless, smart, and always available.

Each agent is optimized for a specific touchpoint in your support stack:

  1. Tickets: Automate first-response and classification directly in your ticketing CRM

  2. Live Chat: Provide fast, helpful answers in real time on your website

  3. Help Center: Keep your documentation AI-aware and consistent with your other channels

  4. Copilot: Help human agents write better replies faster by suggesting answers

  5. Slackbot: Resolve internal or customer questions instantly inside Slack

💡 Pro Tip: Use multiple agents together to create a cohesive support system across public and internal channels

What You Can Do in the Training Center

Use the Training Center to:

  • Create and launch new AI agents

  • Monitor training status and topic coverage

  • Track Good, Bad, and No Feedback across agents

  • View and publish updates

  • Compare agent versions and see training history

How to Create a New Agent

  1. Go to Training Center

  2. Click + New AI Agent

  3. Choose a channel (for example: Help Center)

  4. Add a name and starting instructions

  5. Click Create to begin training

How to Review Agent Performance

  1. Open any agent in Training Center

  2. Check the live status and training progress

  3. Review topics in training and feedback breakdown

  4. Use the changelog to see what's been updated

💡 Pro Tip: Use feedback filters to spot patterns—like which topics get the most “Bad Feedback”

How to Track and Publish Updates

  1. Look for agents marked Updates Available

  2. Click in to review recent changes

  3. Review new or modified instructions, briefs, or topics

  4. Click Publish Updates to make them live

How to See Previous Versions

  1. Select an agent

  2. Click Version History

  3. Review the difference between Versions - including topics released, sessions, and feedback.

  4. Click on one version to see its changes and activity.

How to Use Feedback to Improve Agents

  1. Go to the Feedback tab

  2. Filter by type: Good, Bad, or No Feedback

  3. Open a feedback item to see the full conversation

  4. Edit training content based on what went wrong

  5. Publish your update

How to Track Team Activity

  1. Click on the AI an agent

  2. Open the Activity tab

  3. View all edits and feedbacks by their date

  4. Use this log to coordinate and audit training work