Copilot: Your Smartest Agent Sidekick for Faster, Smarter Support

Quack AI’s Copilot is your fully customizable agent assistant, designed to supercharge human support with real-time insights, context, and productivity tools. Whether your team handles high volumes or complex tickets, Copilot helps deliver faster, smarter, and extraordinary support experiences.

What is Copilot?

Copilot is a dynamic sidekick for support agents. When a ticket requires the human touch, Copilot provides everything your agents need - right when they need it. It offers contextual information, suggested responses, language translation, customer sentiment analysis, and more.

Key Benefits

  • Customizable: Choose exactly what Copilot does for your team.

  • Contextual: Surfaces real-time insights based on ticket data.

  • Empowering: Helps agents resolve tickets faster and more confidently.

What Can Quack’s Copilot Do?

You decide how Copilot shows up for your team. Popular use cases include:

  • Draft replies: Copilot suggests response templates or full drafts based on your brand voice and prior interactions

  • Customer insights: Quickly access order history, product usage, or past issues without leaving the ticket

  • Translations: Break language barriers with auto-translation suggestions for both incoming and outgoing messages

  • Tone and sentiment analysis: Tailor responses based on customer mood or urgency

  • Smart summaries: Get up to speed on long threads in seconds with AI-generated overviews

💡 Pro Tip: You customize the Copilot capabilities based on your needs.

Integrate External Systems with Ease


What sets Copilot apart is its ability to connect to your external systems using secure API endpoints. Whether it's your internal databases, third-party CRMs, or proprietary tools, Copilot can:

  • Pull real-time data into the agent’s view: such as shipping status, billing info, or subscription tier

  • Push updates directly from the conversation: like tagging a CRM, triggering a refund, or updating a knowledge base

  • Eliminate context-switching: Agents stay in flow, without jumping between tabs or tools

💡 Pro Tip: This powerful integration capability is fully configurable during setup to match your workflows and tech stack.

Let’s get started!

Contact us at support@quack.ai to explore how Copilot can work best for your team.