Customizable Multilingual Chat Messages

Quack AI now supports fully customizable system messages that automatically adapt to each user’s language, without manual setup. This enhancement gives teams better control over the chat experience while ensuring clear, relevant communication across languages.

What Are Custom System Messages?

System messages are predefined, automated messages that appear during a conversation. These messages help guide users through the experience, set expectations, and provide consistent information at critical points in the conversation flow.

With this update, you can now:

  • Customize system messages for different moments: greetings, fallback replies, closing messages, handoff notices, and more.

  • Trigger different messages automatically based on the stage of the conversation

  • Provide a consistent tone and brand voice

New: Language-Aware System Messages

Quack AI now automatically delivers system messages in the user’s preferred language. You no longer need to predefine translations or manage multilingual content manually.

Here’s how it works:

  • Quack AI detects the user’s language in real time

  • System messages are translated automatically using high-quality AI translation

This ensures users get relevant, understandable information, no matter what language they speak.

How to Set Up Custom Messages

  1. Go to your Quack AI account and select the Chat AI Agent you want to customize.

  2. In the Training Center, click Configurations in the top-right corner.

  3. Under General, go to Customize Messages

  4. Go to the Conversation Settings tab in your Quack AI dashboard

  5. Choose the message type you want to customize: Thread opening, Escalate to live agent, etc.

  6. Click on edit and write your custom message in your primary language. Save it when ready.

  7. Quack AI will auto-translate when needed, no extra input required.

Benefits

  • Save time with automated language support

  • Improve user experience with relevant, localized communication

  • Maintain control over tone and content

  • Scale multilingual support effortlessly