Using Topic Descriptions for Better Intent Matching

Topic Descriptions help Quack classify and route user questions more accurately. Each topic is associated with a short, clear description that guides the classification model to understand what types of questions belong under that topic.

What is a Topic Description?

A Topic Description is a brief summary that defines what a topic includes. This description is not shown to end users, but is used internally to train and fine-tune Quack AI’s classification model.

These descriptions improve Quack's ability to:

• Automatically route questions to the correct team or flow

• Reduce misclassification

• Improve accuracy in answers

How to Write an Effective Topic Description

Each Topic Description should be:

• Clear and Focused: Avoid unnecessary detail, write just enough to communicate what belongs under this topic.

• Comprehensive: Make sure it describes the full range of questions that should be classified here.

Example:

Topic: Account Cancellation

Description: Includes all requests about canceling service, refunds, and unsubscribing.

💡 Pro Tip: Use phrases like “includes all requests about…” to keep descriptions consistent and classification-friendly.

How to Set Up Topic Descriptions

To add or update a Topic Description in Quack AI:

1. From the top left of your dashboard, click your Workspace name

2. Select Settings from the dropdown

3. Go to the Topics tab

4. Find the topic you want to edit and click the three dots next to the topic name

5. Choose Edit

6. Enter or update the Topic Description and click Save

Your changes will automatically improve the performance of Quack’s classification model once saved.

Best Practices

• Avoid naming internal tools or team names

• Do not include step-by-step instructions

• Focus on what the user is trying to do, not how they phrase it

• Review descriptions regularly to ensure they match user behavior

Next Steps

Head to the Topics section to start adding your descriptions!